Frequently Asked Questions

Getting Started With Trustiics

How do I pay for the service?

All transactions on Trustiics can be paid using a credit card.

You do not need to worry about making wire payments or sending cheques to your lawyers, which can be inconvenient for international payments.

Trustiics has integrated the Stripe solution to process online credit card payments. All major card cards are supported: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

When will I be charged for the service?

All services on the Trustiics platform are purchased on a pay-as-you-go basis. You will know the cost before the service gets started.

Suppose you purchase one of our standard legal services at a fixed price (e.g., customized drafting of a Non-disclosure Agreement governed by Chinese law or Incorporation of an Ontario company). In that case, you provide your credit card information for security purposes at the beginning of the process. Your card is not charged until after the lawyer has delivered the service.

If you choose to submit a customized request with an individual lawyer, you will receive a free fee proposal from that lawyer based on your inquiry. If you agree with the fee proposed, you will be prompted to pay for your order. Trustiics supports online credit payments such as Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

Please note that in either case, the Trustiics platform will hold the funds paid by you for 14 days from the time you’ve received the work, upon which time we will release funds to the lawyer, making sure our customers are satisfied with the service.

Does Trustiics store my credit card information for future transactions?

No, Trustiics does not store any credit card information for future transactions on Trustiics platform.

When you provide credit card information as security for your selected legal service, that information is stored with Stripe, a third-party online payment solution company. This is a per-transaction-based method, and the credit card is not charged until you’ve received the service.

Are there other fees in addition to the price listed above for this service?

Trustiics is very transparent on how its service is priced.

For standardized service, there are no retainers, subscriptions, or other fees. The fixed price and what it includes is stated under the service. That is the total amount the user needs to pay. After a user submits a request, the lawyer will offer a free fee proposal for customized service.

The lawyer will provide a clear breakdown of costs: the fee for service and any additional fees, such as a government filing fee in the context of company registration or trademark filing. You will need to accept the proposal before proceeding with the payment process.

What happens if I am not satisfied with the service?

Trustiics and our vetted lawyers ensure that each client is 100% satisfied with the service. We invite you to contact our Customer Support at [email protected] if you have any concerns about the service you received.

How does Trustiics vet the lawyers?

Each of the lawyers and other professionals registered on Trustiics has been through a strict three-step vetting process, including checking their identity, qualifications, areas of practice and expertise, and professional references. We are confident that:

● 100% of the vetted lawyers have legal qualifications in good standing in their relevant jurisdiction of practice.

● 100% of the vetted professionals can deliver high-quality services in English and in the local language where they practice.

Where do you store data?

Trustiics platform is built on AWS in North America, and all the data are stored and protected with world-class security and privacy standards.

Why do I need to confirm my email?

Trustiics requires users to confirm their email address using a unique link sent to the email address they provided to proceed with verification. Authorizing your email address certifies that you are the owner of the email address you provided during the sign-up process. It also helps weed out incorrect addresses that have been entered by mistake. Some servers will redirect the verification code email to your spam or junk email folder, so be sure to check those folders as well.

What web browsers does Trustiics support?

Trustiics supports the latest versions of the following browsers: Chrome, Safari, Firefox, Microsoft Edge, 360 Secure Browser (CHN: 360安全浏览器).

Why does Trustiics not support older versions of browsers?

Trustiics intends to support all the latest versions of browsers. These browsers include Chrome, Safari, Firefox, Microsoft Edge, 360 Secure Browser (CHN: 360安全浏览器).

As software manufacturers release new versions of their browsers, they stop updating older versions. These older versions gradually become less compatible with current web technologies. If we design our platform to support older, incompatible browsers, we will not be able to integrate the latest, best, and safest technologies.

Why isn’t Internet Explorer supported?

Internet Explorer (IE) 11 was released in 2013, and Microsoft has not released any feature updates, which puts this browser well behind others in terms of its ability to support new technologies. In 2016, Microsoft announced that it would be discontinuing support for all but the latest version of Internet Explorer. The new default browser for Windows users is Microsoft Edge, which we support. Get the latest version of the Microsoft Edge browser here.

Can I access the platform through my phone or tablet?

Yes, the Trustiics platform is also intended for use with a mobile browser.

Do I need to update my browser if I use an older version?

Yes, it is best to update your browser to the latest version. Software (including browser) updates often contain security patches and other critical fixes, so it’s a good idea to install them as soon as possible.

How can I provide feedback about my experience using the Trustiics platform?

We appreciate and welcome all user feedback. Anything from an issue you experienced, a suggestion or concern will help us ensure the best user experience for our customers.

In the bottom right corner of every web page, there is a feedback button. When you click on the button, a pop-up window will appear to input and submit your feedback. We appreciate your time and effort! Including your name and email address will help us respond directly to you as soon as possible.

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