How It Works

As a Canada-based digital platform and online service marketplace, we comply with Canadian tax laws and regulations.  We have made every effort to understand and comply with applicable tax laws and regulations. We reserve the right to change the way sales tax is charged if there are any changes to Canadian tax regulations. 

There are four different situations in which sales tax may apply to transactions on Trustiics:

The lawyer is a non-resident, and the Client is a non-resident.
If both the Lawyer (i.e., legal service provider) and the Client (i.e., legal service recipient) are non-residents from the Canadian tax regulation perspective, then there is no Canadian sales tax issue. As a result, none of the fees described above are subject to GST/HST in Canada, and no GST/HST is charged in this situation.

The lawyer is a non-resident, and the Client is a resident.
If the Lawyer is a non-resident and the entire service is provided outside of Canada, all the fees described above, except for the Platform Service Fee charged on the client side, are exempted from Canadian sales tax, and no GST/HST would be charged.

For the Trustiics Platform Service Fee charged (but currently exempted) on the client side, GST/HST is charged in this situation since the Client is a resident in Canada. The applicable tax rate is dependent on the location of the Client.

The lawyer is a resident, and the Client is a non-resident.
If the Lawyer is a resident, but the Client is a non-resident, Trustiics charges and collects GST/HST, but it is zero-rated in this situation unless it is an exclusion service. An exclusion service is a service that is excluded from GST/HST.

The lawyer is a resident, and the Client is a resident.
When both the Lawyer and the Client are residents, all the fees are subject to GST/HST in Canada, and the applicable rates are based on the place of supply rules – where the client lives.

For the Legal Service Fee and the Trustiics Platform Service Fee, the applicable GST/HST rate is used in the province where the Client is located.

Please refer to the FAQ page for more details.

When you provide credit card information as security for your selected legal service, that information is stored with Stripe, a third-party online payment solution company. This is a per-transaction-based, and your credit card will not be charged until you receive the service delivery.

Trustiics is very transparent about how its service is priced.

There are no retainers, subscriptions, or other fees besides the displayed fees, which are charged on a transaction-by-transaction basis.

In the Fixed-Price Services and Quick Legal Consultation, the displayed Price is the total amount the user needs to pay.

In Customized Services, the Proposed Legal Service Fees proposed by a lawyer are the total amount the user needs to pay. In a lawyer’s fee proposal, the lawyer will provide a clear breakdown of costs: the fee for service and any additional fees, such as a government filing fee in the context of company registration or trademark filing. You will need to accept the proposal before proceeding with the payment process.

At Trustiics, we strive to ensure that each client is 100% satisfied with the service provided by our vetted lawyers. However, if for any reason you are not satisfied, we invite you to contact our Customer Support at support@trustiics.com with your concerns. We will work with you and the lawyer to resolve the issue to your satisfaction.

In the unlikely event that we are unable to resolve the issue and you do not receive the service as agreed, we will provide a refund of the payment made for the service. Please note that refunds may take several business days to process, depending on the payment method used.